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Yazjae's Career Profile

Are you a Hiring Manager, or a Recruiter?

I'm on the market for my next opportunity!

I specialize in solving inefficiencies across data, people, and processes—bringing clarity to “The Grey” where business, tech, and human systems intersect. With a blend of strategic analysis, technical precision, and empathetic leadership, I build solutions that elevate impact and empower teams.

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I’ve built systems and solved “The Grey” using tools like:

  • SQL (Snowflake)

  • LucidChart, Visio, iGrafx (Process Mapping)
  • Quantum Metric
  • MixPanel
  • Excel (PivotTables, Macros)
  • Tableau
  • Power BI

I’m a business-savvy analyst and certified wellness expert who thrives at the intersection of data, storytelling, and human-centered design. 

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With a track record of leading IT transformations, mentoring cross-functional teams, and crafting branded resources that stick, I specialize in solving “The Grey” — those ambiguous, high-impact challenges that stall progress and blur clarity.

 

Whether I’m optimizing enterprise systems, coordinating the efforts of tech teams and business stakeholders with warmth and precision, or designing interactive learning tools, I bring a rare blend of technical mastery, inclusive leadership, and joyful execution. 

 

My toolkit includes SQL (Snowflake), Tableau, Power BI, Excel, Quantum Metric, and SAFe Agile — but my real superpower is making complexity feel simple, actionable, and inspiring.

 

Let’s build systems that empower, stories that resonate, and solutions that scale.

CSAA Insurance Group, a AAA Insurer

Senior Business Process Analyst 
March 2022 – March 2025

  • Partnered with Product Owners, Developers, Systems Analysts, and implementation teams to define and deliver effective business systems and application solutions across corporate platforms.

  • Partnered with product managers to define MVPs, prioritize backlogs, and deliver customer-centric solutions.

  • Supported full solution delivery lifecycle: detailed feature documentation, collaborated with IT developers and vendors, facilitated business testing, and managed deployment efforts.

  • Orchestrated ETL workflows in Snowflake, performing data wrangling and validation across multiple source systems to ensure dashboard accuracy and reliability.

  • Partnered with product teams to design and analyze A/B tests, leveraging behavioral analytics to validate feature impact and inform release prioritization.

  • Led issue troubleshooting and resolution efforts in coordination with cross-functional IT teams, contributing to application upgrades and ongoing support.

  • Created and maintained system architecture diagrams, data flow models, and technical artifacts in collaboration with domain architects and technology teams.

  • Participated in Change Management processes for enterprise applications, ensuring smooth transitions and minimal disruption.

  • Delivered end-user and IT personnel training on new features and system enhancements.

  • Reviewed and updated application documentation to reflect current functionality and business processes.

  • Drove continuous improvement by maturing tools and practices used by Solution Delivery teams, including Agile ceremonies and backlog refinement.

  • Translated business needs into system requirements and configurations, supporting software development and implementation efforts.

  • Utilized SQL and SDLC methodologies to support analytics and reporting initiatives.

  • Developed dashboards and insights using Tableau and Power BI to inform strategic decisions and operational improvements.

  • Created process maps used in business process reengineering workshops using Lean principles and BPMN diagrams in iGrafx, empowering Data Engineers to make informed restructuring decisions,

  • Designed new intake processes—complete with RACI matrices and standardized intake forms—to streamline feature requests and reduce hand-off delays

  • Created branded guides, training materials, and process maps to support scalable onboarding and cross-team collaboration.

  • Served as Scrum Master, leading business consulting efforts across diverse projects.

  • Managed collaboration tools (Confluence, Jira, Aha!) within a SAFe Agile framework

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Process and Reporting Consultant
June 2020 – March 2022

  • Collaborated with business partners and IT teams to optimize reporting workflows and enhance solution delivery practices.

  • Authored functional and technical requirements for software implementations, ensuring alignment with business goals and compliance standards.

  • Collaborated with business teams to create OKRs, define KPIs and build performance dashboards in Tableau and Power BI, enabling leadership visibility into initiative outcomes.

  • Performed gap analyses on existing reporting workflows and authored SOPs in iGrafx (similar to Visio) to codify best practices and audit-ready processes.

  • Supported incident and problem management processes, including Root Cause Analysis documentation and resolution tracking.

  • Managed service accounts, Active Directory permissions, and security group configurations for internal applications.

  • Applied Agile methodologies and project management principles to drive delivery of enhancements and bug fixes.

  • Maintained centralized documentation of strategic business initiatives—many originating from C-suite leadership—using Confluence and Aha! to ensure visibility across digital product portfolios.

  • Conducted impact assessments across departments and systems, leveraging Jira to coordinate stakeholder notifications and readiness activities.

  • Monitored initiative progress by creating Jira dashboards and custom workflows, surfacing blockers and tracking milestones to support timely delivery.

Remote

June 2020 – March 2025

Momentum Worldwide

Atlanta, GA

July 2019 – February 2020

Business Analyst 
July 2019 – February 2020

  • Led campaign analytics and performance reporting for Fortune 500 clients, transforming raw event data into actionable insights using Tableau and Excel, and informing product enhancements and marketing strategy.

  • Built custom dashboards to visualize campaign ROI, audience engagement, and channel performance, enabling data-driven decision-making across client and internal teams.

  • Conducted market research and customer segmentation analysis to support RFP development, identifying seasonal opportunities and aligning branded content strategies with target demographics.

  • Authored data queries using Crimson Hexagon and other social listening tools to extract sentiment, trend, and behavioral insights for campaign planning, retrospectives, and proposal development.

  • Collaborated with cross-functional teams—including creative, strategy, and client services—to coordinate product launches and deliver tailored content strategies aligned with client goals.

  • Executed A/B tests on digital campaign creative, analyzing variant performance in Tableau and feeding behavioral insights back into iteration plans.

  • Presented findings and recommendations to senior stakeholders, translating complex data into clear narratives that influenced campaign direction and client investment.

J.P. Morgan Chase

Multiple Locations

June 2016 – April 2019

Project Management Analyst 
June 2018 – April 2019

  • Supported application development and QA efforts across digital banking initiatives.

  • Facilitated cross-team coordination to resolve system issues and deliver improvements aligned with business priorities.

  • Conducted risk assessments for major application upgrades, developing mitigation plans to proactively address potential production outages.

  • Conducted stakeholder interviews and translated business needs into actionable system configurations and reporting solutions.

  • Contributed to software development lifecycle activities, including testing, deployment, and post-launch support.

  • Streamlined reporting workflows by optimizing data sources and automation logic, reducing production time and delivering efficiency gains.

  • Led cross-functional initiatives in collaboration with software developers, business stakeholders, and client-facing teams to identify bottlenecks and implement scalable process improvements.

  • Applied Agile Scrum methodologies to manage sprint planning, backlog grooming, and iterative delivery across multiple digital and analytics-driven projects.

  • Designed and launched a leadership development program for high-potential employees in a 10,000+ global call center, leveraging performance data to improve retention and accelerate career mobility.

Data Analyst 
August 2017 – June 2018​

  • Monitored customer sentiment across social media platforms and online forums using Sprinklr, writing custom queries to extract insights on pain points, reputation trends, and emerging service opportunities.

  • Developed ETL scripts to pull social listening data from Sprinklr, then cleaned and validated fields for cross-channel reporting.

  • Delivered targeted reports to stakeholders across multiple lines of business, translating qualitative feedback into actionable recommendations for strategic initiatives and product enhancements.

  • Participated in stakeholder meetings to represent the voice of the customer, synthesizing feedback from social media, IVR systems, and internal channels to inform cross-functional decision-making.

  • Designed interactive dashboards in Excel, PowerPoint, SharePoint, and Sprinklr, tailoring insights for executive leadership, business units, and operational teams.

  • Redesigned the employee scorecard reporting process using advanced Excel functions and VBA scripting, reducing production time by 80% and eliminating manual errors across in-person and satellite teams.

  • Created performance tracking frameworks for individual contributors and managers, enabling data-driven coaching and operational transparency.

  • Supported operational management of distributed analytics teams, coordinating reporting schedules and ensuring consistent delivery of performance metrics.

Process Improvement Analyst 
June 2016 - August 2016

  • Partnered with internal consulting teams to identify operational and data gaps across business units, conducting deep process analysis and stakeholder interviews to inform solution design.

  • Developed user stories and business requirements documents to support cross-functional alignment and initiate requests to impacted teams, ensuring scalable and compliant process improvements.

  • Conducted retrospectives and iterative reviews to assess the impact of implemented changes, refining workflows based on performance metrics and stakeholder feedback.

  • Created reporting frameworks to monitor key performance indicators and customer sentiment, enabling data-driven evaluation of strategic initiatives.

  • Performed SWOT analyses and contributed to the development of data-informed business solutions, supporting executive decision-making and continuous improvement efforts.

  • Authored standard operating procedures to address audit requirements and promote consistency across internal teams.

Morgan Stanley

Scottsdale, AZ
May 2015 – August 2015

Branch Analyst Intern 
May 2015 – August 2015

  • Supported high‐producing financial advisors by preparing client portfolio analyses, retirement planning scenarios, and financial reports using Excel and Bloomberg Terminal, enabling faster, data-driven recommendations.

  • Automated data consolidation workflows with advanced Excel functions and VBA, reducing report preparation time and freeing advisors to focus on client engagements.

  • Coordinated branch operations and executive support functions, including client meeting logistics, onboarding documentation, and compliance tracking for wealth management teams.

  • Conducted market and risk research—synthesizing insights on equities, fixed income, and alternative investments—and presented findings at advisor meetings to inform strategic decision-making.

  • Partnered on Diversity & Inclusion strategic planning, analyzing internal demographic data and drafting recommendations to foster an inclusive culture and support future talent initiatives.

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